Client Rights Summary

Effective Date: November 2025
Last Updated: January 2026

Our Commitment to Your Rights

Acumen Residential Services Corporation is committed to respecting the rights, dignity, and individuality of every person we serve. In accordance with Maryland regulations governing Residential Service Agencies (COMAR 10.07.05), individuals receiving services have specific rights designed to promote safety, independence, choice, and inclusion.

This summary is provided to help individuals, families, and partners understand these rights in a clear and accessible way.

Right to Dignity, Respect, and Fair Treatment

Individuals have the right to:

• Be treated with dignity and respect at all times
• Be free from abuse, neglect, exploitation, and harassment
• Receive services in a manner that supports independence and personal choice
• Be treated fairly and without discrimination

Right to Person-Centered Services

Individuals have the right to:

• Participate in decisions about their services and supports
• Receive services based on individual needs, preferences, and goals
• Have services delivered in accordance with an individualized plan
• Be informed about the type and scope of services provided

Right to Privacy and Confidentiality

Individuals have the right to:

• Privacy in personal matters and living environments
• Confidential handling of personal and service-related information
• Access to their personal information, consistent with applicable laws

Right to Communication and Information

Individuals have the right to:

• Receive information in a manner they can understand
• Ask questions and receive clear explanations about services
• Be informed of their rights and responsibilities

Right to Safety and Freedom from Retaliation

Individuals have the right to:

• A safe and supportive service environment
• Raise concerns or complaints without fear of retaliation
• Receive services free from coercion, intimidation, or punishment

Right to Voice Concerns and File Grievances

Individuals have the right to:

• File a grievance or complaint verbally or in writing
• Receive assistance in submitting a complaint if needed
• Have concerns reviewed in a fair and timely manner

Information about how to raise concerns is available in our Grievance & Complaint Process.

Right to Equal Access and Non-Discrimination

Individuals have the right to:

• Access services without discrimination based on protected characteristics
• Reasonable accommodations when required by law
• Fair consideration for services based on eligibility and availability

Please see our Non-Discrimination Policy for more information.

Right to Be Informed of External Resources

Individuals may seek assistance or report concerns to external agencies when appropriate. Information about external reporting options is available upon request.

Questions or Assistance

If you have questions about your rights or need assistance understanding this information, Acumen encourages you to contact us. We are committed to ensuring that information is accessible and understandable to all individuals.

Contact Information

Acumen Residential Services Corporation
Website: www.acumenres.org
Email: Admin@acumenres.org

Policy Review

This Client Rights Summary is reviewed periodically to ensure continued alignment with COMAR 10.07.05 and applicable laws. Updates will be posted on this page.