Families • Q & A
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Family Questions, Answered
Clear answers about safety, involvement, communication, and what to expect when your loved one receives support.
How do I know my loved one will be safe and treated well?
Safety and dignity are foundational. We are licensed and regulated under Maryland COMAR 10.07.05.
Families have direct access to management, are encouraged to visit, and remain active partners in monitoring care.
Will my loved one feel abandoned?
No. We strengthen family relationships by encouraging visits, calls, shared holidays, and traditions.
We support your bond — we do not replace it.
What happens during a behavioral challenge or emergency?
Our staff are trained in positive behavioral supports and de-escalation.
Emergencies are handled immediately with transparent communication.
Can we visit anytime?
Yes. This is your loved one’s home. Families are always welcome and invited to celebrations and activities.
What is staff training and turnover like?
Our team receives extensive initial and ongoing training.
We foster a supportive culture that leads to stronger retention and consistent caregivers.
You Are Not Handing Over Care
You Are Gaining a Team
At Acumen Residential Services, care is something we build with families, not apart from them.